If users receive a call, they should hang up immediately and not hand over any personal data. A protection solution such as G DATA Total Security can completely prevent the delivery of the fraudulent messages. Often, the window opened through a browser via drive-by can be closed using the task manager. Users should never call such a hotline when asked to. The screen content has also been recorded and shows how the scammers proceed. In a self-experiment last year, G DATA security evangelist Tim Berghoff called an alleged support hotline and recorded the conversation. At this point in time users should be wary - because why would a Microsoft technician accept voucher cards from a competitor? Payment should often be made using alternative payment methods such as iTunes debit cards. The fraudsters usually put the potential victims under emotional pressure in order make them purchase a support contract. None of these demonstrations show real security issues with the computer. In some cases, random text is displayed in the Windows command line – coloured in red, to attract attention. Fraudsters claim there are "remote IP addresses" that could access the computer due to viruses – which is completely bogus. To illustrate the alleged danger, users are presented with various standard Windows tools - such as the command line tool Netstat.
And it looks like scammers also enjoy a free weekend (Picture: G DATA). Tech-support scams are frequently blocked by G Data security products.
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